Chargeback Team lead
Ryanair, Ireland

Ryanair is currently recruiting for a Chargeback Team Lead to join our Finance team.

Based in our Head Office in Dublin, the successful candidate will be responsible for leading a team of Chargeback Analysts with responsibility for:

• Process daily chargeback files from Acquirers.
• Review eligibility of chargeback for representment.
• Collect, prepare necessary documentation necessary defending chargeback dispute.
• Adhere and Maintain extensive knowledge of card scheme rules, regulations, timeframes relating to chargeback, arbitration and compliance cases.
• Liaise with fraud team with respect to fraudulent cases.
• Maintain and provide detailed reports of all chargeback received and status update.
• Monthly reconciliations between chargebacks received, updates and bank accounts.
• Ad-hoc duties as assigned by Chargeback Manager.

Requirements

• A business/finance graduate or a qualified Accounts Technician, no prior experience is necessary as training is provided.
• Experience of Microsoft Excel and word essential.
• Fluent English with excellent written and verbal communication skills.
• A second European language is preferable.

Excellent analytical and problem solving skills are essential. The candidate should be able to demonstrate a high degree of initiative, strong interpersonal and excellent communications skills.

Benefits

Competitive salary Including Airline benefits.

Job Rewards and Benefits