Service Manager - Limerick

Service Manager - Limerick
Jigsaw - the National Centre for Youth Mental Health, Ireland

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 26, 2023
Last Date
Mar 26, 2023
Location(s)

Job Description


POSITION SUMMARY

The Service Manager will be primarily responsible for the operational management of the Jigsaw service. The Jigsaw Service Manager will work as part of a collaborative leadership team (Service Manager and Clinical Manager) to ensure the safe and effective delivery of the Jigsaw service and compliance with service related policies and procedures. The Service Manager has lead responsibility for oversight and management of delivery of youth mental health promotion programmes, youth and community participatory structures and community engagement activities. The Service Manager also holds responsibility at local level for budget management and oversight of premises and health and safety.

Please note: This is a full-time, fixed term (12 month contract) position based in our Limerick service.

This is a front facing role with daily interactions with Young People and members of the public. Access to home working is occasional and is offered based on responsibilities of the role and the needs of the Service and Young People.

Requirements

CORE JOB REQUIREMENTS

The Service Manager, as part of the collaborative leadership team, provides operational management across the Jigsaw Service, including:


Leadership

  • Managing the planning processes ensuring the Jigsaw team have a clear vision for 1) clinical service delivery 2) youth mental health promotion and 3) youth participation
  • Ensuring the Jigsaw service plan is aligned to regional and national Jigsaw priorities
  • Ensuring that local strategy is translated into operational work plans
  • Working collaboratively as part of the Jigsaw Leadership team and contributing to leadership meetings with regional colleagues
  • Promoting a collaborative and compassionate culture in Jigsaw

Operational Management

  • Providing line management to members of the service team
  • Supporting the performance and professional development of the Jigsaw team, including performance management and reviews of direct line staff members.
  • Overseeing the efficient operation of the service, including the system of scheduling appointments for young people.
  • Engaging in ongoing evaluation and improvement in service performance including achievement of Key Performance Indicators and targets in line with national standards.
  • Implementing financial policies and procedures and managing the local Jigsaw budget.
  • Leading the development of annual service plans for the service.
  • Analysing and reporting on data from Jigsaw Data System to inform service delivery.
  • Implementing the Jigsaw risk management policy.
  • Holding local responsibility for, and working with the Jigsaw facilities department, ensuring that the service premises/facilities are in line with health and safety requirements and provide a welcoming, youth focused mental health service setting.

Relationship Building and Communications

  • Developing and maintaining positive, productive and trusting relationship within leadership colleagues.
  • Facilitating positive working relations among the team members in Jigsaw.
  • Facilitating positive lines of communication with Jigsaw service colleagues as well as national central and support teams, ensuring service staff are aware of significant strategic and procedural developments.
  • Taking a lead role in developing and sustaining co-operative and collaborative relationships with a range of key stakeholders from the statutory, voluntary and community sector.

Manage Youth Mental Health Service in the Community

  • Ensuring Jigsaw is delivered in compliance with service delivery policies and procedures.
  • Ensuring and overseeing efficient processing of referrals and scheduling of appointments for young people.
  • Monitoring inward and outwards referral pathways and working with the Clinical Manager to develop strategies to promote service integration.
  • Representing and promoting Jigsaw in community fora.
  • Developing local fundraising strategies and ensuring Jigsaw is compliant with the Jigsaw fundraising policy.
  • Acting as Complaints Officer within the local service
  • Regularly reviewing and drawing learning from feedback from young people and parents/carers who have engaged with the service.

Managing Participatory Structures

  • Overseeing the planning, implementation and evaluation of the Youth Advocate Programme.
  • Managing the planning and delivery of local community engagement structures.
  • Planning (including risk assess), managing and evaluating local co

Job Specification

Job Rewards and Benefits

Jigsaw - the National Centre for Youth Mental Health

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