Business Operations Analyst - Dublin
Learnosity, Ireland
Job Description
At Learnosity we believe education and learning opportunities should be equitable, inclusive and accessible to all. Our mission is to advance education and learning worldwide with best-in-class technology. We are geeks at heart, we love what we do and we’re looking for passionate and talented people to join our growing team.
Our API based products and platform power assessment excellence, enabling our customers to provide modern learning platforms, setting them up to help us with our mission. Our Assessment Engine powers more than 130 of the world’s leading learning platforms, having served over 40 million Learners and delivering 17.3 billion questions between July 2020 and June 2021.
We are going through an exciting period of growth as we have just acquired Questionmark, the end-to-end assessments, proctoring, badging, and reporting solutions provider. This new partnership sees an enlarged organization with the Ramp;D, engineering, and commercial capacity to lead the transition to digital. Together we will work toward our goal of delivering greater value to learners and organizations.
We are searching for a Business Operations Analyst to join our team. This is a full-time role where you’ll be working with a diverse team based in Ireland, Australia, the USA and worldwide. The Business Operations Analyst reports to the Operations Manager and works closely with leadership and other key stakeholders across the business to optimize day-to-day operations and support on company-wide strategic initiatives.
Requirements
Core Goals and Responsibilities:The BizOps team acts as an internal consulting agency, working with all teams to identify areas for improvement to action positive change. In your role as Business Operations Analyst you will work closely with leadership and other key stakeholders on critical cross-company projects. This is a great opportunity for a talented generalist passionately keen to optimize operational efficiency and work on company-wide strategic initiatives. The role covers the following key areas:
- Operations Contact: Act as a central point of contact for operational queries from employees, answering queries or directing them to appropriate resources
- Internal Knowledge Management
- Maintain and ensure employees are utilizing our internal resources such as documents, process templates, internal knowledge base/wiki.
- Maintain core governance of wider operational practices and documents.
- Project amp; Operational Support:
- Support and oversee the delivery of company-wide projects and maintain operational processes, ensuring the highest levels of stakeholder satisfaction and results.
- Support cross-functional teams on the adoption and embedding of operational changes and existing processes, procedures and ways of working.
- Continuous Improvement amp; Problem Solving: Analyze business processes, identify alternative solutions, assess the feasibility and recommend new approaches for Learnosity's tooling, practices amp; procedures.
- Research, Data amp; Reporting: Assist in research and reporting, including the development of presentations and supporting information for business cases.
- Generalist: Take ownership of any other operational duties and business needs as required to meet Learnosity’s operational needs and help the company streamline processes and scale efficiently
Experience and Skills
Must haves:
- 4+ years experience in a similar role, preferably in a SaaS company, where you have demonstrated your ability to work proactively and autonomously, as well as within cross-functional teams.
- An aptitude for analytical thinking with a keen eye for detail and comfortable digging into data
- Strong Excel skills
- Comfortable dealing with ambiguity
- Familiarity with Project Management principles, comfortable leading projects from beginning to end
- Experience with qualitative and quantitative data analysis and research.
- Experience with business improvement initiatives.
- Excellent written and verbal communication skills as well as time management skills
- Willingness and high aptitude for quickly learning new systems, processes and policies.
It would be great if you had:
- Google Workspace, Confluence amp; Slack experience
- Tableau or other data visualization software experience
Benefits
Being part of the Learnosity/Questionmark team is a commitment to push yourself and those around you to do better, constantly adapt and learn new techniques, and be able to apply yourself to any challenge, whether you’re just starting out or a veteran of the industry.
We are keen to try and maximize the value of your time and will design a schedule around your preferred working styl