Position: Service Coordinator
Location: Cork
Contract: Full-Time, Permanent
Salary: 28,000 per annum, Paid Monthly
Reporting to Operations Manager
Job Purpose
Support management operations while continuously improving the quality and efficiency of the customer service provided by the Branch. Support, coordinate and develop driver resources and personnel.
Requirements
Key Responsibilities:
- Act as a point of contact for your drivers and service colleagues,
- Produce a programme of work for each of the service personnel,
- Attend any Branch/Admin Meetings when requested,
- Becoming familiarized with the In-House PO System,
- Check branch personnel expense forms and overtime claims,
- Good knowledge of workday to ensure colleagues record all holiday requests on Workday,
- Assist the Operations Manager with fleet ensuring all fleet requirements are being completed and all necessary paperwork is sent to the relevant departments on time,
- Have a good understanding of the branch Daily Vehicle Checks,
- Manage tickets raised in CCM actively updating, closing any aged tickets. Ensure open tickets are reassigned when colleagues leave the business or during times of annual leave or sickness. Reviewing aged tickets and where possible chasing for updates and closing,
- Resolving Customer complaints by liaising with the Operations Manager, and updating all tickets in ICABS. If appropriate informing the customer of progress,
- Ensure that all ICABS actions are completed within the required timescale,
- Any Health and Safety Incidents relating to the Branch are reported through Success Is No Accident (SINA),
- Arrange for the availability of Stock, PPE, RPE required for the service staff to carry out their work in the absence of the Warehouse Personnel,
- Weekly review or service personnel work grids and highlight any issues to the Operations Manager.
You don’t need to be an expert in IT, as comprehensive training will be provided.
Benefits
What we offer in return:
- A Competitive Salary amp; Package,
- Job Security amp; Progression Opportunities,
- Company Vehicle,
- Company Phone amp; Laptop,
- Access to Company Pension,
- Refer A Friend Bonus Scheme,
- Employee Assistance Program amp; Cycle to Work Scheme,
- Increased Annual Leave amp; Sick Pay after LOS
If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please call us on +353 45 850 710 or visit our website https://www.rentokil-initial.com/
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.
This job is also known as: team leader, supervisor, customer service, manager