Client Success Manager / Key Account Manager
Abi Global Health, Ireland
Job Description
About Abi Global Health
We are a global B2B2C telemedicine platform, active in 35 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend. By transforming the way people access professional healthcare, we contribute to the United Nations Sustainable Development Goal to ensure healthy lives and promote well-being for all."
The Role
At Abi, we are looking for a CSM / Key Account Manager to play a critical role in building relationships with significant clients as we approach a period of high-growth and international expansion. You will join a dynamic and client-obsessed team that generates significant contributions to Abi’s growth.
Our ideal candidate will ensure client satisfaction and be able to identify new opportunities to increase sales. As a CSM/KAM, you will represent our company and interact with major clients, using your excellent communication skills and customer service attitude. Ultimately, you will be responsible for achieving sales quota and strategic account targets.
Objectives
You are expected to:
Manage a strategic client portfolio
Develop an expansion strategy
Tasks
Success Part:
- Responsible for a portfolio of 25-35 Enterprise customers.
- Communicating with major clients on a regular basis and responding to specific queries.
- Establishing strong, long-term client relationships.
- Improving customer retention metrics (adoption, retention, engagement).
- Becoming an Abi product champion, hence effectively guiding customers towards their desired outcomes.
- Identifying, improving, and leading all aspects of the health status of each assigned customers.
- Suggesting solutions and innovative ideas to meet client needs.
KAM Part:
- Developing new business opportunities with existing clients and/or identifying areas of improvement.
- Managing cross-functional/cross-company stakeholders in building business cases, proposal preparation, and financial approval.
- Negotiating contracts and closing agreements to maximize profits.
- Monitoring sales performance metrics.
- Preparing monthly, quarterly and annual reports and forecasts.
Requirements
You are available for a full-time role based in Ireland, the UK or Spain. You will be working in a hybrid model or remotely.
Attributes
- Strong interest in the latest technology innovations
- Independently manage your own time
- Enjoy travel and working in an international environment
- Curious by nature and you apply that curiosity in your professional life
- People value your integrity, and they trust you to be true to your word
- The start-up world appeals to you as a professional choice
Skills amp; Experience
- Insurance or Pharmaceuticals background is mandatory.
- 4 - 8 years of experience, at least 3 in a customer-facing role (Account Manager, CSM, KAM, ...).
- Experience in B2B with key accounts is essential.
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
- Strong negotiation skills with a problem-solving attitude.
- Comfortable working with data sets, manipulating and interpreting them with ease.
- Business fluent in English.
- Availability to travel as needed.
- BSc degree in Sales, Business Administration, or relevant field.
- You are able to juggle multiple tasks at the same time, and you can both prepare and execute very detailed project plans.
Benefits
- 50,000 - 60 gross annual salary
- Classpass fitness membership
- Coursera online training from top universities
- Travel insurance, covering business and personal travel
- Netflix, Disney+ or HBO account
- MacBook Air laptop and needed peripherals
What Else?
- You will work in a dynamic, international environment with colleagues, clients and partners from around the world.
- You will have the opportunity to develop your skills and your career quickly and to establish yourself in a fast-g