Customer Care Administrator
The Very Group, Ireland
Job Description
About the role
This role is perfect for someone who is driven by getting things right first time for our customers. A key role in ensuring that our customers can apply easily and effectively to shop with Very.ie.
This role requires a keen eye for detail while working at pace. Checking our customers documentation to ensure that any issues are followed up promptly and effectively. You will be a good communicator as you will be required to follow up across different areas of our business to ensure a great experience for our customers. You should have great follow up skills and a drive to ensure priority work is completed.
As part of our Operations team, you will form part of a vital cog in the journey of our customers. Working alongside a passionate and focused team who always have the customer at the heart of everything they do, leaving no stone unturned in their drive for improvement.
We are recruiting for 2 fixed term contracts until 30th June 2023. Working pattern will be 20 hours across three days, over the full week. Will include alternate weekend working and some public holidays
Requirements
Keen eye for detail
Ability to prioritise work
Strong verbal and written communication skills
A good team player
Able to share ideas for process improvement
Adept user of Microsoft products
Benefits
- 27 days holiday (Pro Rata)
- Up to 25% discount on our Very.ie (exclusions apply)
- Health and wellbeing agenda
- Private pension matched at 5%
- Bonus potential (performance and business related)
- VHI Health Insurance
- Cycle to work scheme
- Free on-site parking