About Kepak:
Kepak Group is an Irish company and one of Europe’s leading meat processors. Kepak have a portfolio of market leading brands including Rustlers, Big Al’s, John Stone, Stript Snacks and Celtic Beef. At Kepak, our ambition to grow as a business is equalled only by our ambition to grow the careers and personal satisfaction of our people.
What to expect in the job?
- Provide 1st level day to day technical support to a dynamic office and production environments.
- Provide problem diagnosis, using appropriate support tools for hardware, software amp; in-house applications
- Provide guidance and leadership for junior IT support roles.
- IT budget management for the site
- Manage and assign service desk tickets for the site
- Procurement of related hardware for site
- Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
- Working as part of a larger group wide team, you will work to both individual and group targets.
- Provide excellent customer technical support, you will strive for first call resolution with each case.
- Liaise with various internal departments to resolve customer queries and complaints, attend relevant site management meetings.
- Log support information and actions to the relevant database/system
- Any other duties deemed required as part of the day-to-day role
- The role will be primarily based in Watergrasshill, with some extended cover for our external location in CDC, Middleton.
Requirements
What we need from you?
- Third Level qualification in field of IT or equivalent experience.
- 6+ years of experience in a technical support environment required.
- Excellent working knowledge of Desktop Operating Systems.
- Knowledge of Windows Servers, physical and virtual.
- VMWare/Hyper-V and virtual backup technologies (Veeam).
- Knowledge of Microsoft Active Directory administration skills.
- Knowledge of network patching switches and wireless installations.
- Ability to work effectively as a member of a larger team.
- Has a pleasant, patient and friendly attitude.
- Ability to take ownership, organise workload and change priorities quickly.
- On call rota outside normal work hours and weekends
Benefits
What can we offer you?
- Employee discount platform
- Pension scheme
- Discounted health insurance
- Company phone
- Company laptop
- Subsidised canteen
- Free parking
- Cash sales on company produce available
- Flexibility of holiday planning
- Permanent contract
- On call allowance
Note: This factory is located in an area that is not easily accessible by public transport.
Connect with Kepak:
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