IT Manager

IT Manager
Kepak Group, Ireland

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Nov 24, 2022
Last Date
Dec 24, 2022
Location(s)

Job Description

About Kepak:

Kepak Group is an Irish company and one of Europe’s leading meat processors. Kepak have a portfolio of market leading brands including Rustlers, Big Al’s, John Stone, Stript Snacks and Celtic Beef. At Kepak, our ambition to grow as a business is equalled only by our ambition to grow the careers and personal satisfaction of our people.

What to expect in the job?

  • Provide 1st level day to day technical support to a dynamic office and production environments.
  • Provide problem diagnosis, using appropriate support tools for hardware, software amp; in-house applications
  • Provide guidance and leadership for junior IT support roles.
  • IT budget management for the site
  • Manage and assign service desk tickets for the site
  • Procurement of related hardware for site
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
  • Working as part of a larger group wide team, you will work to both individual and group targets.
  • Provide excellent customer technical support, you will strive for first call resolution with each case.
  • Liaise with various internal departments to resolve customer queries and complaints, attend relevant site management meetings.
  • Log support information and actions to the relevant database/system
  • Any other duties deemed required as part of the day-to-day role
  • The role will be primarily based in Watergrasshill, with some extended cover for our external location in CDC, Middleton.

Requirements

What we need from you?

  • Third Level qualification in field of IT or equivalent experience.
  • 6+ years of experience in a technical support environment required.
  • Excellent working knowledge of Desktop Operating Systems.
  • Knowledge of Windows Servers, physical and virtual.
  • VMWare/Hyper-V and virtual backup technologies (Veeam).
  • Knowledge of Microsoft Active Directory administration skills.
  • Knowledge of network patching switches and wireless installations.
  • Ability to work effectively as a member of a larger team.
  • Has a pleasant, patient and friendly attitude.
  • Ability to take ownership, organise workload and change priorities quickly.
  • On call rota outside normal work hours and weekends

Benefits

What can we offer you?

  • Employee discount platform
  • Pension scheme
  • Discounted health insurance
  • Company phone
  • Company laptop
  • Subsidised canteen
  • Free parking
  • Cash sales on company produce available
  • Flexibility of holiday planning
  • Permanent contract
  • On call allowance

Note: This factory is located in an area that is not easily accessible by public transport.

Connect with Kepak:

LinkedIn | Twitter | Facebook

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INDHP

Job Specification

Job Rewards and Benefits

Kepak Group

Information Technology and Services - Aberdeenshire, United Kingdom
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