Client Onboarding Specialist Internship (office based or remotely in Ireland)
Transfermate, Ireland
Job Description
TransferMate Global Payments is a Globally Regulated, B2B Payments technology, which greatly improves the international payments process for banks, companies and both our software and strategic partners, such as Wells Fargo, AIB and ING.
With one of the world's most extensive network of bank accounts, trading in over 162 countries, TransferMate secures better exchange rates, eradicates bank fees and provides clients with faster payment services. Our superior B2B technology platform integrates with a range of enterprise software systems, providing a faster, easier and more cost-effective payments solution to a demanding global client base.
We are looking for a self-starting, energetic individual to join us as an Client Onboarding Specialist. This role is responsible for implementing and supporting new clients on TransferMate’s innovative solutions.
Role Overview:
As a Client Onboarding Specialist, you will work with our customers to ensure a successful implementation of our products and services providing excellent customer experience. This position can be based out of our HQ in Kilkenny or the option for remote work in Ireland.
Requirements
Role Responsibilities:
- Provide exceptional customer service to clients.
- API integrations.
- Participate in client implementation Kick-Off meetings.
- Experience managing multiple clients/projects/stakeholders simultaneously.
- Lead/support client information gathering sessions/subsequent meetings.
- Configure the TransferMate product to meet the requirements of our clients.
- Experience serving as a project owner including managing communication (technical and business level) progress to stakeholders, risk identification, mitigation and facilitating problem solving.
- Liaise with clients, sales teams, and other stakeholders to ensure successful implementations.
- Salesforce training will be provided.
Skills/Requirements:
- Strong knowledge of Microsoft Office (Excel skills required).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills and the ability to work with both technical and non-technical audiences.
Benefits
- Full pay
- Monday - Friday
- January start date
- Full training provided
- Additional standard benefits
Recognised as one of Ireland's best workplaces in Ireland by Great Place to Work, you will join an organisation that values and promotes a healthy mind, body and work-life balance.