Partner Relationship Manager
Immedis, Ireland
Job Description
Immedis is a purpose-built, global payroll platform that supports the complete end-to-end payroll cycle and provides advanced reporting and real-time data analytics - addressing its clients global payroll needs in 150 countries worldwide.
Immedis is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 7 consecutive years, a Best Workplace for Women for the past 3 years and most recently, we were delighted to be recognised as a Best Workplace in Tech for the accreditation’s first year.
Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. We have over 1,600 employees globally and are currently looking for the newest member of our team.
As a Partner Relationship Manager, you will help strengthen the relationships with our global partners. Responsibilities for this role are listed below.
Responsibilities:
- Build and maintain relationships with our global partners - partners are vital to the success of our business, so we need to ensure that we have great relationships with them.
- Carry out quarterly review meetings with partners (via video conference or in-person).
- Engage with the Immedis team to understand which partners have areas for improvement.
- Ensure that partners are meeting their SLAs and take action when they are not performing.
- Ensure that partners are aware of, and compliant with, Immedis' policies, particularly in the area of data security and GDPR.
- Update the Commercial Operations Director with the latest status of each partner including the escalation of risks and issues impacting the business.
- Participate in the selection and vetting process of new partners.
Requirements
- University degree in a relevant or related field.
- 5+ years of experience in partner or client account management.
- Superb partner engagement skills and confident in engaging with and building relationships with all levels of stakeholders, including C-Level.
- Excellent facilitation, communication, presentation and problem solving skills.
- Excellent attention to detail.
- Must be motivated, professional and able to work on own initiative, with the capacity to be a versatile team player - flexible, proactive and pragmatic.
- Payroll experience would be a significant benefit
- Experience of dealing with different cultures would also be useful.
Benefits
Why work with us?
At Immedis, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.
Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:
- Full healthcare plan with Laya Healthcare
- Competitive pension
- Flexible Working Policy with a combination of remote and office working
- Lifework days: day each quarter to get your life work done
- Summer flex hours where you can work your 37.5 hours across 4.5 days
- 23 days annual leave + 2 CluneTech Holidays (Christmas Eve amp; Good Friday) plus additional days with length of service
- A number of other fully paid leaves including IVF, compassionate, marriage, maternity and paternity leave
- Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
- Death in Service Benefit
- Milestone Recognition Programme
- Travel benefits including Cycle to Work amp; Circle K Fuel Card
- Professional amp; Personal Development
- Rewards amp; Recognition
- Employee Wellbeing Programme
- 24/7 Employee Assistance Programme
- Meeting Free Days a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!
Immedis is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.