VP Team Lead, Client Strategy EMEA APAC (Fully Remote)
Within3, Ireland
Job Description
Who We Are!
Within3's virtual engagement platform helps the top life science and pharmaceutical companies in the world to engage more efficiently with physicians and patients. Drugs get to market faster. Patients can be heard. Busy physicians can spend more time with patients.
We work hard to create a dynamic and collaborative culture where innovation is encouraged. Even as a globally distributed organization, we strive to create and maintain connections that not only make work fun but make our work better!
The Challenge
We are actively seeking a tenured Client Success professional to lead and continue to evolve a world-class Client Strategy Team by developing leaders, empowering the team, fostering collaboration, and encouraging continuous learning.
This is a UK based fully remote opportunity with geographic responsibility for the EMEA amp; APAC regions.
What you can expect from the opportunity
- Manage a client success team based in the EMEA/APAC regions, working to identify strengths and areas for growth across the team, ensuring a coaching and mentoring approach aligned to our company Strategy, Values and Goals.
- The successful applicant will be reporting to senior management and Executive C suite on strategic plans, targets and key business deliverables.
- Be responsible for ensuring customers are realising maximum business value that ultimately results in product adoption, renewals, upsells, revenue growth, and satisfaction.
- Partner with sales and marketing teams to achieve business objectives.
- Work with your existing team to understand client needs and develop strategic plans to address them.
- Support your team on the resolution of customer challenges.
- Drive and lead internal relationships with the Business Development Team on renewal and business expansion efforts within existing client accounts.
- Maintaining continuity with the wider Global Client Success team (US/LATAM).
Requirements
What you need to grow and succeed
- To succeed in this role, you will need to be an excellent communicator and collaborator, able to work effectively and productively the Global Client Success team, as well as, cross departmentally with Business Development, Marketing, Product and Engineering teams.
- We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
- Be able to illustrate Life Sciences industry experience.
- 10+ years in client relationship management, applicants must have no less than five years of people management or supervisory experience.
- Demonstrated flexibility to travel to client sites when needed/beneficial to grow relationships (up to 50% travel expected).
- Ideally located in the UK/ROI - Must have the Right to work within the EU.
- You will be a strong people manager, experienced in managing various accounts and teams across multiple time zones and locations.
- Ultimately, you'll maintain strong relationships with our existing internal people and teams, and the company's clients to boost our brand and revenue in the long-run.
- International experience is essential.
Nice to haves:
- Pharmaceutical and healthcare clinical/education
- SaaS experience
- Fluency in multiple languages
Don’t meet every single requirement? Studies have shown that women, members of the LGBTQ+ community and people of colour are less likely to apply to jobs unless they meet every single qualification. At Within3 we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Benefits
Whats on offer
- Fully remote home-based flexible working
- Create your own home working space, including MacBook Pro and monthly communication allowance.
- You will benefit from our unique approach to flexible working - Work Life Balance! And we mean it!
- A competitive compensation package amp; benefits programme aligned to your location.
- Growth amp; advancement in a forward thinking and dynamic organization where culture is everything!
- Don't believe us - check us out on glass door
Within3 is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at Within3 regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political