Senior Client Strategy Lead (Fully Remote) UK Based - EMEA APAC

Senior Client Strategy Lead (Fully Remote) UK Based - EMEA APAC
Within3, Ireland

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Aug 24, 2022
Last Date
Sep 24, 2022
Location(s)

Job Description

Who We Are!

Within3's virtual engagement platform helps the top life science and pharmaceutical companies in the world to engage more efficiently with physicians and patients. Drugs get to market faster. Patients can be heard. Busy physicians can spend more time with patients.

We work hard to create a dynamic and collaborative culture where innovation is encouraged. Even as a globally distributed organization, we strive to create and maintain connections that not only make work fun but make our work better!

The Challenge

As part of our Global Client Success team, we are looking for a Client Strategy Lead in the EMEA region to build and preserve trusting relationships with our clients. Success will be built through the creation, implementation and development of strategic planning and relationship building with regional clients.

To succeed in this role, you will need to be an excellent communicator, able to collaborate with internal Business Development and build rapport with our clients. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you'll secure strong relationships with our new and existing clients to build brand awareness, expand business and achieve revenue goals via these relationships.

Requirements

What you can expect from the opportunity

  • Become a subject matter expert in Within3 solutions and be comprehensive in competitor solutions.
  • Build strong relationships with clients at multiple levels inside their organisations, client partners and Within3 partners.
  • Bespoke book of business, allowing you to understand and focus on client objectives and develop strategic plans to address them.
  • Proactively secure client renewals by laying a strong foundation, exceeding client expectations.
  • Identify upsell and cross-sell opportunities within existing accounts resulting in contract revenue growth.
  • Regularly host in-person and virtual client information sessions and workshops to expand Within3 awareness, increase utilisation, and upsell additional opportunities.
  • Support ongoing Business Development Team efforts within new and existing logos.

What you need to grow and succeed

  • Background in consultative selling and solutions
  • Pharmaceutical and healthcare industry experience
  • 8+ years in client relationship management
  • Strong written, communication and presentation skills
  • Proven aptitude for hosting webcasts, webinars and live events with large client audiences - must be able to command the room and quickly pivot as conversation evolves
  • Leveraging CRM and other software tools to manage clients and related deliverables
  • Demonstrated flexibility to travel to client sites, congresses and internal in person meetings when needed/beneficial to grow skills and relationships (30% travel expected)
  • Must be located on the UK/ROI and have the right to work within the EU

Nice to haves:

  • Pharmaceutical and healthcare clinical/education
  • SaaS experience
  • SalesForce experience
  • Gainsight experience
  • Fluency in multiple languages


Don’t meet every single requirement? Studies have shown that women, members of the LGBTQ+ community and people of colour are less likely to apply to jobs unless they meet every single qualification. At Within3 we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Benefits

Whats on offer

  • Fully remote home-based flexible working
  • Create your own home working space, including MacBook Pro and monthly communication allowance.
  • You will benefit from our unique approach to flexible working - WorkLife Balance! And we mean it!
  • A competitive compensation package amp; benefits programme aligned to your location.
  • Growth amp; advancement in a forward thinking and dynamic organization where culture is everything!
  • Don't believe us - check us out on glass door


Within3 is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at Within3 regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Job Specification

Job Rewards and Benefits

Within3

Information Technology and Services - New York, New York, United States
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