Ryanair is looking to hire a Charge Back Administrator who will report to our Chargeback Manager. This position is a permanent role based in Ryanair's head office at Airside Business Park, Swords, Co Dublin.
Responsibilities include
- Process daily chargeback files from Acquirers.
- Review eligibility of chargeback for representment.
- Collect, prepare necessary documentation necessary defending chargeback dispute.
- Adhere and Maintain extensive knowledge of card scheme rules, regulations, timeframes relating to chargeback, arbitration and compliance cases.
- Maintain and provide detailed reports of all chargeback received and status update.
- Monthly reconciliations between chargebacks received, updates and bank accounts.
- Liaise with fraud team with respect to fraudulent cases.
- Ad-hoc duties as assigned by Chargeback Team Manager.
Requirements
- Preferable prior Chargeback or Accounts Admin experience.
- May suit Accounts Technician or business/finance graduate.
- Experience of Microsoft Excel and word essential.
- Fluent English with excellent written and verbal communication skills.
- A second European language is preferable.
- Excellent analytical and problem solving skills are essential. The candidate should be able to demonstrate a high degree of initiative, strong interpersonal and excellent communications skills.
Working Hours: Monday - Thursday 8:30 - 5:30
Friday 8 - 5
Salary: Competitive Salary - Including Airline benefits.