Platform Shift Leader, Nights (Assistant Psychologists/Social Workers)
Community Creations, Ireland
Job Description
Job Title: Platform Shift Leader, Nights (Assistant Psychologists/Social Workers)
Reporting To: Director of Supervision
Status: Fixed Term Contract
Hours of Work: 25 hours per week: 3 x 8-hour shifts scheduled 12am-8am/10pm-6pm/8pm-4am; Weekend work required.
Location: Remote (entirely home-based).
Salary Scale: 33,000-39,000 per annum pro rata.
Start date: Immediately
Probation Period: Six months
Benefits: 25 days annual leave (exclusive of public holidays)
To apply: Apply via this Workable form only; no CVs accepted
About Community Creations
Community Creations is the not-for-profit company behind spunout, Ireland’s award-winning youth information website, and 50808, a new, free 24/7 text service, providing everything from a calming chat to immediate support.
spunout is Ireland’s youth information website, by young people for young people. spunout’s vision is to help create an Ireland where young people aged between 16 and 25 are empowered with the information they need to live active, happy, and healthy lives. spunout was visited over 2.3 million times in 2020, providing young people with information that is factual, easy to read, and non-judgemental.
50808 is a first of its kind for Ireland: a free 24/7 text service, providing everything from a calming chat to immediate support for people going through a mental health or emotional crisis - big or small. From breakups or bullying, to anxiety, depression and suicidal feelings, our Crisis Volunteers are available 24/7 for anonymous text conversations. Our aim is to provide immediate support in the short term and connect people to resources that will help them into the future.
About the job
Our service will provide free, 24/7 crisis support via text and instant messaging, provided by trained volunteers. Supervisors work in shifts with teams of volunteers, supporting the volunteers to provide a truly round-the-clock service.
As Platform Shift Leader, you act as the leader of a team of Platform Supervisors overseeing the work of volunteers remotely during shifts. You are responsible for real-time management and support of our remote volunteers in offering the best possible quality care to texters. You will take conversations with texters when needed and will take the lead on high-risk situations including active rescues and mandatory reporting. You are responsible for ensuring the needs of texters are met quickly and efficiently.
What will I be doing?
The Platform Shift Leader has responsibility for the following areas:
- Team Leadership:Provide strong leadership and support to Supervisors and volunteers in your shift to enable high quality service provision. Monitor the platform, manage the texter queue, and take the lead on critical issues as they arise.
- Supervision: Monitor, guide, and support Supervisors and Volunteers on the platform for adherence to policy and training through positive and constructive feedback, debriefing, coaching, and crisis intervention techniques.
- Texter Engagement: Respond to conversations as needed to support, problem solve, and de-escalate directly with texters.
- Escalation: Work with Emergency Services as necessary to conduct active rescues and make mandated reports.
- Managing Volume: Work efficiently and effectively in processing a large number of texts, understanding where your attention is best needed in every moment and demonstrating a clear talent for task prioritisation within a large volume of work.
- Deliver High-Quality Service: Actively engage in improving the delivery of quality crisis interventions services as needed, including collaborating with the coaching team to ensure volunteers are receiving the best possible support on and off the platform and are improving to meet service delivery standards.
- Fighting for the needs of service users: You’re passionate about meeting the needs of our texters and your mind is always focused on delivering a better, more responsive service that puts their needs front and centre.
- Monitoring Shift and Volunteer Feedback: relaying useful and actionable feedback from the shift and volunteers for managerial action where appropriate.
Sounds great, how do I apply?
Interested candidates can apply via this Workable link only. Only applications submitted via Workable form will be accepted.
Please complete all fields of the application form. Incomplete application forms will not be considered.
Requirements