Platform Supervisors (Part Time, Late/Night Shift)
Community Creations, Ireland

Job Title: Platform Supervisor

Reporting To: Head of Supervision

Status: Fixed Term Contract

Hours of Work to be scheduled between 8pm - 8am; 25 hours per week. Weekend work required.

Location: Remote (entirely home-based).

Salary Scale: 30,000-36,000 per annum pro rata, starting point on scale dependent on qualifications/experience

Start date: Immediately

Probation Period: Six months

Benefits: 25 days annual leave (exclusive of public holidays)

To apply: Apply via this Workable form only; no CVs accepted

Community Creations is the not-for-profit company behind spunout, Ireland’s award-winning youth information website, and 50808, a new, free 24/7 text service, providing everything from a calming chat to immediate support.

spunout is Ireland’s youth information website, by young people for young people. spunout’s vision is to help create an Ireland where young people aged between 16 and 25 are empowered with the information they need to live active, happy, and healthy lives. spunout was visited over 2.3 million times in 2020, providing young people with information that is factual, easy to read, and non-judgemental.

50808 is a first of its kind for Ireland: a free 24/7 text service, providing everything from a calming chat to immediate support for people going through a mental health or emotional crisis - big or small. From breakups or bullying, to anxiety, depression and suicidal feelings, our Crisis Volunteers are available 24/7 for anonymous text conversations. Our aim is to provide immediate support in the short term and connect people to resources that will help them into the future.

About the job

Our service will provide free, 24/7 crisis support via text and instant messaging, provided by trained volunteers. Supervisors work in shifts with teams of volunteers, supporting the volunteers to provide a truly round-the-clock service.

As a Supervisor, you are responsible for the real-time management and support of our remote volunteers in offering the best possible quality care to texters. You will take conversations with texters when needed and will take the lead on high-risk situations including active rescues and mandatory reporting.

What will I be doing?

The Platform Supervisor has responsibility for the following areas:

• Volunteer Supervision: Monitor, guide, and support volunteer conversations for adherence to policy and training through positive and constructive feedback, debriefing, coaching, and crisis intervention techniques.
• Texter Engagement: Respond to conversations as needed to support, problem solve, and de-escalate directly with texters.
• Escalation: Work with Emergency Services as necessary to conduct active rescues and make mandated reports.

• Managing Volume: Work efficiently and effectively in processing a large number of texts, understanding where your attention is best needed in every moment and demonstrating a clear talent for task prioritisation within a large volume of work.

• Deliver High-Quality Service: Actively engage in improving the delivery of quality crisis interventions services as needed, including collaborating with the coaching team to ensure volunteers are receiving the best possible support on and off the platform and are improving to meet service delivery standards.
• Fighting for the needs of service users: You’re passionate about meeting the needs of our texters and your mind is always focused on delivering a better, more responsive service that puts their needs front and centre.

Sounds great, how do I apply?

Interested candidates can apply via this Workable link only. Only applications submitted via Workable form will be accepted.

Please complete all fields of the application form. Incomplete application forms will not be considered.

Requirements

Who am I?

• Qualification: A relevant third level qualification in the area of psychology, mental health nursing, social work, or psychotherapy.
• Supervision experience: You have at least two years’ relevant supervisory or managerial experience overseeing the work of employees or volunteers in any context. You have a good understanding of when to escalate service-user issues and take action to solve problems quickly and effectively. Experience with mental health interventions or crisis management would be highly beneficial.
• Experience meeting the needs of young people: You have relevant experience and a good understanding of the major issues surrounding providing a service to young people, including a working knowledge of relevant Child Protection legislation. Experience working with a similar organisation would be advantageous.
• A strongly empathetic appr

Job Rewards and Benefits