About The Hut Group
THG is one of the world's largest and fastest growing online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors in over 160 markets worldwide. Our in-house teams create brilliant digital brand experiences built on our bespoke proprietary technology platform, that is used by hundreds of millions of people around the world today.
With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.
Our culture is fast-paced and ambitious - we like to move twice as fast, as others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth.
Our people are our strength, and we have over 5,000 diverse, smart thinkers across the globe, who are encouraged to think creatively and empowered to turn their ideas into actions.
To support our ambitious growth, we are looking for commercially astute, ambitious individuals, that can bring fresh and innovative thinking to THG, and play a part in driving the Group forward on its truly exciting journey.
About the Division - THG Beauty Brands
With an industry recognised portfolio of market leading beauty brands, we are accelerating our momentum to become the number one Health and Beauty retailer globally. With brands across multiple categories such as; Perricone MD, Illasmaqua, ESPA, Christophe Robin and Grow Gorgeous we have people and their ambition, passion and unremitting determination at the heart of what we do - whether we are innovating our packaging, building disruptive ecommerce capabilities or creating a powerful brand campaign.
About the Role
You will play a key role in maintaining the integrity of ESPA treatments and products to ensure that an inspirational and accurate message is always communicated. You will deliver exceptional training on ESPA in line with brand high standards. Deliver and support all therapists to keep sessions engaging, focused and learner lead. Travelling extensively is part of the role to support our salons and spas in the UK and the rest of the world.
Requirements
- Maintain exceptional treatment and training standards ensuring the brand is represented and facilitated by all accounts worldwide and within our Training Schools.
- Communicate at all business levels and be able to adopt varied teaching techniques to accommodate different learning styles and cultural nuances.
- Actively encourage sales techniques on all courses. Must be simple, well delivered amp; understood bringing the products personalities to life amp; focusing on benefits.
- Embrace all new and exciting changes to courses in a positive light.
- Continue to teach all therapists how to tailor make treatments to the client’s needs/concerns to result in successful purchasing of recommended skincare solutions.
- Being responsible for your training, ensuring you have all necessary information in plenty of time. Ensure that you can do all training set out amp; highlight needs
- Submit correct expenses, timesheets, and Training Reports per course for all on-site training and at the end of each course.
- Create your own training plans (which will be sent to The Senior Training Associate for approval) for all training, ensuring that they are productive and effective
- Carry out ESPA treatments at our managed accounts or on press as required
- Technology at the heart of learning i.e. Embrace online learning /virtual training
- Keep updated on new ESPA techniques or changes to procedures and ensure consistent communication when delivering training.
- Responsible for updating yourself with all company information e.g. marketing new products, display aids etc and ensure that the information given in training is accurate and up to date.
- Support other Training Managers and assist in presentations or demonstrations when required.
- Responsible for keeping all training areas immaculate and hygienic, and ensuring all necessary stock levels are maintained.
- To be flexible and fully prepared at all times
What you need
- Teaching /lecturing experience
- ESPA treatment trained - Beneficial
- Minimum of NVQ Level 3 or equivalent in Beauty Therapy
- Work experience in a 5-star spa environment as a Head Therapist, Trainer or Spa Manager
- Knowledge and genuine interest in Holistic Therapies including Hot Stones, Chakra’s and Crystals
- Confident in training and communicating to teams who are multi-lingual/cultural
- Ability to think outside the box and deal with unexpected situations
- Strong communication skills, both written and verbal
- Full, clean driving licence
- Full passport