IT Support Engineer - maternity cover
Trócaire, Ireland
Job Description
Trócaire works in partnership with local and church organisations, supporting communities in over 20 developing countries across Africa, Asia, Latin America and the Middle East to bring about lasting change. Trócaire envisages a just and peaceful world where; people’s dignity is ensured and rights are respected; basic needs are met and resources are shared equitably; people have control over their own lives; those in power act for the common good.
The purpose of this role is to provide first level ICT Support to Trócaire staff in Ireland.
Reporting to IT Operations Manager, this is offered on a Specified Purpose Contract to cover a maternity leave (approx. 7 months) and is based in Maynooth.
Safeguarding Programme Participants-Children amp; Adults
Trócaire is committed to Safeguarding people within our programmes from Exploitation and Abuse and has specific policies on this commitment (including a Global Code of Conduct) which outlines the expected behaviour and responsibility of all staff, consultants and other organisational representatives. Any candidate offered a job with Trócaire will be expected to sign Trócaire’s Safeguarding Policies and Global Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
Key Duties amp; Responsibilities
They will monitor the ICT helpdesk and will respond to calls logged for the Irish offices and for wider organisation when time allows. They will identify the nature of problems, determine appropriate action, priority and escalate if necessary.
They will set up new staff with accounts for Trócaire applications i.e. network, e-mail, Agresso, Salesforce, Box
They will ensure Staff details are recorded accurately and maintained in Active Directory.
They will install, maintain, troubleshoot, and enhance software applications and hardware.
They will carry out network checks and liaise with operations team to resolve network and connectivity issues.
They will monitor and test backups and ensure backups are rotated off site
They will set up new staff with appropriate client device i.e. laptop, desktop, tablet and rebuild client device if necessary.
They will ensure that client devices adhere to Trócaire security policies by enabling encryption and ensuring appropriate updates, Anti-Virus and policies are applied on all devices.
They will be responsible for IT purchasing and coordinating with local suppliers.
They will provide training to new staff on Trócaire IT processes and procedures.
They will carry out application training and documentation.
They will support technologies for video/tele conferencing deployed in Trócaire offices.
Generate reports and summary of activities if required.
To take on other duties that may be assigned by the IT Department.
Behavioural Competencies in Line with Trócaire’s Competency Framework
- Leading: Reflecting our values of Participation amp; Accountability, acts to inspire and lead others to achieve their potential, demonstrating Trócaire’s values with integrity in order to achieve our organisation’s objectives.
- Communicating: Reflecting our value of Participation, being one organisation, communicating clearly and transparently across, teams, units, divisions, locations and other external organisations. Getting our message across with impact.
- Collaborating: Reflecting our values of Participation amp; Solidarity, partnering effectively as One Trócaire organisation and, in solidarity, maintains positive relationships built on trust and respect.
- Stewardship of Resources: Reflecting our value of Accountability and decision-making around the best use of resources. Using our resources transparently, sustainably, ethically, fairly amp; with integrity; acknowledging Trócaire’s reputation in the use of resources.
- Delivering Results: Reflecting our values of Accountability amp; Perseverance, getting a quality job done through effective performance, planning and decision making.
- Continual Improvement amp; Learning: Reflecting our values of Participation amp; Courage, constantly looking to learn and develop self, employees, and partners to better fulfil Trócaire’s’ mission.
- Flexibility amp; Change: Reflecting our values of Participation amp; Courage, adapts positively to change and to different ways of doing things; manages or takes part in change processes in a way that is appropriate to role in the organisation.
Requirements
Person Specification Essential Req