Service Delivery Manager
Taxback.com, Ireland

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jul 26, 2021
Last Date
Aug 26, 2021
Location(s)

Job Description

Clune Group (Taxback Group) is a suite of global companies that help simplify the complexity of global business. We are innovators, we focus on excellence and we always put our customers first. We provide industry-leading solutions for digital sales, global payroll, tax compliance, global vat amp; cross-border payments.

As the Service Delivery Manager, you will be responsible for:

  • Manage and contribute to the delivery of all IT components of group services in order to meet business objectives.
  • To help identify and implement the strategy for applications and technologies across IT.
  • Identify KPI's and key services and create a mechanism for reporting to the ICT Director and the executive board on a monthly basis
  • Service Definitions and Creation including OLA's and SLA's.
  • Demonstrable experience of IT service management and service delivery
  • Leading management of computer assets, inventory, and on-going software license management
  • Possess process improvement experience with a focus on continued streamlining of processes with Six Sigma and ITIL V3.0 or equivalent an advantage

Requirements

The skills that you have:

  • 3rd Level Degree in IT Discipline or similar;
  • Good presentation skills and Communication skills;
  • Strong customer focus and customer facing skills
  • Excellent Supplier management skills
  • Good documentation skills
  • ITIL v3 certified
  • Recognised PM certification
  • Knowledge of ISO27001
  • 3+ years in a management/leadership role delivering service against SLAs or agreed targets
  • Strong leadership and influencing capabilities
  • Experience leading a team either in Supervisor, Team Lead or Manager role.

Benefits

  • Excellent remuneration
  • Bonus
  • Health
  • Pension

Job Specification

Job Rewards and Benefits

Taxback.com

Information Technology and Services - Varna, Bulgaria
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