Client Success Manager
Taxback International, Ireland
Job Description
Would you like to work in a Company which has been voted a Platinum winner of the Deloitte Best Managed Companies? As well as a "Great Place to Work" for the 5th year in a row?
Taxback International is the world's leading technology and services company which specializes in Value Added Tax (VAT) compliance and VAT reclaim. Our client list is global working with across almost all the fortune 500 companies (Google, Tesla, Facebook, Twitter, IBM etc) with real-time processing of over 10 billion transactions across 180 countries in multiple languages.
Taxback International is an entrepreneurial company and are transforming how VAT compliance and recovery is managed on a global basis. Our people are incredibly ambitious, yet personable. Warm, accepting, and positive. We constantly challenge each other to be and achieve the best.
Are you looking for a new challenge and an opportunity to advance your skills and career in a great working environment?
The role:
- Manage onboarding and go live with allocated new clients
- Day to day account management of Taxback International’s Managed Clients in the allocated region
- Coordinate Client from contract signing till completed implementation and BAU.
- Upsell, track and exceed Business performance according to set OKRs and deliverables
- Identify and manage initiatives to grow client portfolios both within current book of business but also by upselling Taxback Internationals product portfolio
- Forecasting ownership for own book of clients
- Manage QBRs and general governance of each client account
- Be the client representative internally to ensure that client requirements are met timely when several stakeholders are involved from contract signing, implementation and the ongoing relationship
- Ongoing usage of SalesForce and its reporting capabilities
- At all times exceed client expectations
Requirements
The skills that you have:
- Fluency in French and English, both verbally and written is a requirement. Additional languages a strong advantage.
- Minimum 5 years’ experience in a position of account management with a proven track record of results.
- You are analytical, organized and you always keep the client needs front of mind - bringing an outside-in perspective to optimise processes and maximize returns.
- You work well independently with a strong sense of how to prioritise in a fast paced environment.
- You are energetic and have the stamina to deliver results both in the short and long term.
- You are confident in analyzing and concluding large sets of data.
- You love to explore new ideas and drive continuous value adds for your clients and by identifying new partners. You can join the dots and map a clear route to success.
- You are results orientated in your approach.
- You are a strong communicator and feel comfortable leading dialogues in cross-cultural teams.
Benefits
- Excellent pay
- Bonus
- Health
- Pension
- Life cover
- work/ life flexibility