Sales Operations Manager
Keywords Studios, Ireland
Job Description
Keywords Studios is an international technical and creative services provider to the global video games industry. Established in 1998 and headquartered in Dublin, Keywords now has over 50 studios located across Europe, North America, South America and Asia. We provide integrated art production, engineering, audio services, testing, localization and player support services across 50 languages and 14 game platforms to a blue-chip client base in more than 20 countries. We have a strong market position, providing services to 23 of the top 25 most prominent games companies. With over 5,000 passionate gaming employees around the world, we provide services to video game developers and publishers alike.
Keywords Studios continues to build world-leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile and to focus on creating the most engaging experiences.
As part of the Business Development (BD) territorial teams, the primary responsibility for the Sales Operations Manager will be to assist in the running of the Sales Operations team, along with the development of new business and clients, providing specific support and business intelligence to the local territory BD team and wider BD group when necessary.
The Sales Operations Manager will be an integral part of the BD team, whose responsibilities will include but not be limited to the following:
- Process Definition: Assisting the Director of Sales Operations with setting procedures and processes, and to help create efficiencies in the running of the Sales Operations team, and in the support mechanisms to BD reps.
- Lead management: Manage the triage of new leads coming into the business via the website, or other channels. Assign leads to the sales team based on specific criteria and using best judgement. Where required, follow up on new website or cold leads directly in order to qualify them.
- Proposal support: Work with Service Line teams to coordinate and deliver RFP/RFIs to new and existing clients. Maintain proposal templates to keep them up to date, and suggest improvements to them on an ongoing basis.
- Tools: Provide support to the sales teams where needed with the various toolsets used, such as Teams, Salesforce, Clari, and more. Contribute in researching, testing, and the creation of business cases for potential new tools.
- Reporting: Provide reporting support to the BD team and Director of Sales Operations, in order to provide good visibility on the sales performance of the team, using data available.
- BD Account Support: Provide introductions to new clients and leads to the rest of the territory’s BD team, found via prospecting, business intelligence, or other methods.
- Business Development amp; Lead generation: Research, develop and maintain contacts within the video game industry, with an aim to developing new business with these contacts and companies.
- Business Intelligence: Research and identify new potential leads within the industry, as well as communicating news and developments with existing clients, by way of LinkedIn, gaming new sites, and other sources.
- Cross-Selling: Identify, encourage, and help to execute Cross Selling opportunities in clients.
- BD Team support: Provide general support as and when needed to the BD reps within the territory team.
In instances when/where necessary, the Sales Operations Manager will work directly with the client on account activity, to move the projects/accounts forward. The Sales Operations Manager will work in close connection with the BD representatives, as a surrogate if necessary to advance a client or project.
Requirements
- Ability to multitask and to handle a large number of concurrent requests of a time sensitive nature.
- Strong analytical and critical thinking skills
- Has a can do attitude and good work ethic
- Excellent communication skills that can be applied to both internal and external clients
- Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization
- Good collaborator and team player
- High attention to detail and ability to deliver under pressure and to deadlines
- Experience working in a fast paced environment
- Experience working in an Operations role within a B2B organization
- Experience with MS Office Suite especially PowerPoint and Excel
- Superb written and verbal communication skills
- Fluent in written and spoken E