Implementation Specialist
Transfermate, Ireland
Job Description
TransferMate Global Payments is a Globally Regulated, B2B Payments and technology, which greatly improves the international payments process for banks, companies and both our software and strategic partners, such as Wells Fargo, AIB and ING.
We are looking for a self-starting, energetic individual to join us as an Implementation Specialist. This role is responsible for implementing and supporting new clients on TransferMate’s innovative solutions.
As an Implementation Specialist, you will work with our customers to ensure a successful implementation of our products and services providing excellent customer experience.
Requirements
- Provide exceptional customer service to clients.
- Participate in client implementation Kick-Off meetings.
- Managing multiple clients/projects/stakeholders simultaneously.
- Lead/support client information gathering sessions/subsequent meetings.
- Configure the TransferMate product to meet the requirements of our clients.
- Serving as a project owner including managing communication (technical and business level) progress to stakeholders, risk identification, mitigation and facilitating problem solving.
- Liaise with clients, sales teams, and other stakeholders to ensure successful implementations.
Skills/Requirements:
- 2 years’ experience in a similar role with a technology based solution.
- Strong knowledge of CRM tools (e.g. Salesforce.com) and Microsoft Office (advanced Excel skills required).
- Project Management, analytical and problem-solving skills.
- Excellent verbal and written communication skills and the ability to work with both technical and non-technical audiences.
- Ability to work flexible hours.
Benefits
- In addition to a competitive salary, we offer an excellent benefits package which includes a company pension scheme, Laya healthcare cover and life insurance.
- We appreciate that our company growth and employee recognition go hand in hand, and we have multiple recognition programs in place including our Milestone Recognition Program, our Bright Ideas Program and our Employee All-Star Awards.
- Recognised within the top 10 best workplaces in Ireland by Great Place to Work , you will join an organisation that values and promotes a healthy mind, body and work-life balance through our renowned employee wellbeing program; GroupLife.
- Additional perks include a flexible working schedule, free monthly lunches and a full calendar of events throughout the year.
Are you ready to take the next step in your career with an exciting Fintech company? We will be holding interviews for the role shortly so apply today!