Rentokil Initial
General Administrator
25,000pa
Temporarily Remote Working
Full time, Permanent
Rentokil initial is an established global blue chip organisation, operating in nearly 70 countries for over 90 years. We have a number of businesses within Ireland, including Rentokil Pest Control, Initial Washrooms, Initial Medical and Ambius, all our divisions provide our customers with expert services in a host of different specialisms.
We are a global leader in Pest Control and one of the leading companies that provide expert Washroom Hygiene, Vending and Floor mat solutions. At Rentokil Initial we make business decisions based on the views of our colleagues.
We currently have a great opportunity for a General Administrator to be part of our team, this role would be based temporarily working from home and will be based within our head office in Naas or within our Limerick Branch.
The purpose of this position is to fulfil duties requested by your immediate manager/supervisor as well as all Administration and Clerical duties required.
Requirements
To be considered for the Administration position you will ideally have the following;
Essential Criteria:
- Previous experience in a similar role
- Proficient in MSOffice Suite
- Ability to work using own initiative with strong multitasking capabilities
- Highly organised with strong attention to detail and excellent administration, communication, and organisation skill
- Ability to maintain a high level of accuracy whilst meeting deadlines.
- Excellent communication skills both written and verbal as well as having the ability to deal with both internal and external stakeholders.
- Strong commitment to delivering customer excellence.
- Ability to train and support other administrators in the area of service.
Responsibilities:
- First point of contact for any new or existing customers contacting the Initial Hygiene/Cannon /Medical Division
- Handling queries and complaints via phone, email, and general correspondence In a timely manner
- Logging calls to appropriate sales/service/credit control divisions.
- Assist the Admin Service Controllers and Sales admin processors on a daily basis and help maximize service calls / solve any complaints and pass out any new sales calls to sales consultants. Proactively interact with management and branch personnel with regards to service and customer-related issues.
- Liaising with service controllers to update and close out service complaints sheets on a daily basis.
- Preparing reports when required in a clear and concise manner, containing all relevant information where appropriate. Close off any issues relating to service or sales at the end of each day.
- Covering for work colleagues who are absent from work eg. holidays, sickness etc.
- Look after all post, inbound and outbound.
- Prepare and distribute work instructions to the service team
- Attendance at the operational team meetings.
- Ensure compliance with set ISO procedures.
- General office duties.
Benefits
What we offer in return, as well as joining a FTSE100, we also offer you:
- A competitive salary package
- Job stability
- Progression Opportunities
- Company pension
- Employee Assistance Program
- Cycle to Work Scheme
If you would like the chance to work in this exciting role for an innovative company, please apply.
For more information on the Rentokil Initial family, please visit our website https://www.rentokil-initial.com/
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.
As part of your application two (2) references would need to be provided