Team Leader
About Us
We are the fastest growing beauty brand globally and we are on a mission to spread the word and do whatever it takes to be the best we can be. We combine expert artistry alongside magical service to create a world-class experience for our customers. Our pace is fast our products excite and we continue to celebrate success through our talented people.
Requirements
About Your Role
A team leader is responsible for maximising sales of the Charlotte Tilbury account in store through outstanding customer service and excellent artistry. The Team Leader is a true brand ambassador, reflecting the Charlotte Tilbury values. Our team leaders support the management team with overseeing the day-to-day operations on counter/in-store.
Key Accountabilities
- Drive financial results in store to meet and exceed targets and KPI’s.
- Support the Management team to determine individual and team sales, targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance
- Lead by example at all times to promote the exceptional customer service and creating the ultimate customer experience.
- Manage customer queries efficiently, and achieving positive outcomes.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Support the Management team with staff scheduling to ensure they are effective in relation to store trading patterns, sales targets and footfall.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Lead by example with immaculate grooming, inspiring your team to always reflect their makeup look; sleek, sophisticated and glamourous.
- Execute visual merchandising, new launch displays and collateral placement as directed by the marketing team
Your Skills and Experience
- Passionate for the Charlotte Tilbury brand
- Engaging and personable
- Good communication and presentation skills
- Experienced artist
- Previous management experience
- Strong training and coaching skills
- Ability to manage challenging situations.
Benefits
What is in it for you?
- We offer a structured induction programme Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate
- Generous 70% staff discount to use on all products
- Access to Tilbury Treats our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more