Program Director
nbxTalent, Ireland
Job Description
Our client, a leading sales agency based in Dublin, currently has a senior level position available for a Program Director. Rated as one of the Top Workplaces to work in and their exceptional teams have helped launch, sell, and support thousands of products and services on behalf of the biggest and brightest companies in the world.
As Program Director for a very high-profile tech client, you will use your strategic sales management and client relations expertise, marketing knowledge and technical aptitude to develop opportunities within the B2B sales space to drive revenue team revenue growth.
The Program Director is responsible for ensuring SLA agreements and/or sales quotas are met/exceeded for all assigned team inbound and outbound sales programs while providing recommendations amp; direction, planning, development, and implementation of appropriate marketing and sales operations.
This senior role will be based in Dublin, Ireland and have responsibility for global teams located in Ireland (Dublin), United States (Utah), Philippines, and Australia (Melbourne).
Responsibilities:
- Client Relations Act as primary contact to ensure requests and questions are promptly resolved. Monitor service delivery ensuring deadlines and expectations are met. Accountable for strategic and tactical planning and overall program implementation.
- Account Management Oversee implementation of effective business practices and ensure operational excellence to further enhance client satisfaction. Conduct regular reviews of Pamp;L, expenses, revenues, etc. Ensure operations are cost effective and within budget constraints. Implement expense saving strategies as necessary and appropriate. Act as a facilitator of processes across departments.
- Staff Management - Actively develop managers and employees by providing leadership through effective objective setting, delegation, and communication. Conduct meetings to ensure that personnel are well informed of changes in programs, policies, procedures and initiatives. Oversee and conduct performance appraisals. Provide measurable feedback to staff and suggestions for improved performance. Deliver appropriate recognition and corrective action as needed.
- Administration - Work closely with stakeholders and resources at all levels of the organization to build and maintain positive relationships and ensure proper administration of policy, practice, and procedure regarding payroll, expense reporting and reimbursement, facilities management, information technology administration, etc. Assume responsibility for preparation, monitoring, and compliance of related budgets and budgetary guidelines.
- Strategic - Proactively identify problems and initiate a strategic solution on behalf of the client. Maximize the client’s investment by strategically managing account resources and its team members.
Requirements
- Strong industry experience managing multiple sales motions at Program Manager level or higher
- Proven track record driving performance, motivation, coaching, and mentoring to Team Leaders/Senior Sales Managers to ensure productivity and KPI achievement
- Bachelor’s degree or combination of education and related professional experience in client relations, sales leadership, and program management
- Experience amp; familiarity with both pre amp; post sales practices
- Strong knowledge of sales and marketing strategies coupled with solid analytical skills and the ability to present information and analysis to executives
- Proven ability to command a leadership role in a team environment and drive the performance of others through employee development and performance management
- Strong interpersonal skills with the ability to partner with client and internal stakeholders to develop relationships
- Excellent verbal and written communication skills; engaging and persuasive presentation skills
- Proficient knowledge of Microsoft Office (PowerPoint, Excel, and Word) and CRM tools
Benefits
Great Salary and Benefits