Knowledge Specialist
Immedis, Ireland

Immedis are the fastest growing global payroll technology company in the world and we’re disrupting the FinTech market with our world class global payroll software. We need you to come on board and help make a difference. We operate from offices in Ireland, US and Bulgaria. With a brand that is only 4 years old we have made a significant impact on the market and are looking for dynamic, ambitious, and fun people to join our team.

We are searching for a motivated, talented and driven Knowledge Specialist to join our team in Ireland. This is a new role, reporting to the Knowledge Manager, where you will have the fantastic opportunity to contribute to our Customer and Internal Knowledge Base and associated strategic objectives.

This role will support the further development and maturing of the Knowledge Management framework across Immedis, ensuring the availability of relevant, current, validated and reliable knowledge to support our global Customers and internal process activities.

You will support all teams across Immedis by taking their knowledge, building content, publishing and ensuring that content is both kept up to date.

Requirements

• Drive content gather, creation and publishing process in line with strategic direction from Knowledge Manager and overall plan
• Work across Immedis business with all teams (e.g. Operations, Product, Sales) to gather knowledge
• Write, review and publish articles based on content definition standards and the knowledge supplied by the Immedis teams
• Review content created by Knowledge Analysts and others across Immedis to ensure content standard are met before publishing
• Identify, agree and implement improvements to existing Knowledge Management Framework and content structure
• Support launch of Immedis Knowledge Base to our Customers
• Work with Immedis Marketing Teams to ensure content standards are defined and kept in line with overall Immedis communication standards
• Own content review and validation process including pre-publishing checks, cyclical review(s) of content and actioning of content feedback
• Identify knowledge needs and gaps using multiple data sources and implement solutions quickly

Required Skills and Experience

• 2+ years experience in Knowledge and/or Content Management Roles ideally within a customer facing environment
• Excellent English written and verbal communication skills
• Content creation and/or editorial experience
• Stakeholder management and relationship building skills
• Must be motivated, professional and able to work on own initiative, to take ownership and with the capacity to be a versatile team player flexible, proactive and pragmatic
• Focused and results oriented

Desired Skills

The following are not mandatory to be successful in the role, but would be beneficial:

• Experience with Zendesk Guide or similar knowledge management system, including configuration and management
• Customer Service Management or Support Desk experience
• Experience in deploying and/or working with customer facing chat bots
• HTML / CSS

Benefits

• Bonus
• Healthcare
• Pension
• Access to Health amp; Wellbeing Programmes

Job Rewards and Benefits