Service Supervisor
Cork
Full-Time, Permanent
Rentokil initial is an established global blue chip organisation, operating in nearly 70 countries for over 90 years. We have a number of businesses within Ireland, including Rentokil Pest Control, Initial Washrooms, Initial Medical and Ambius, all our divisions provide our customers with expert services in a host of different specialisms.
We are a global leader in Pest Control and one of the leading companies that provide expert Washroom Hygiene, Vending and Floor mat solutions. At Rentokil Initial we make business decisions based on the views of our colleagues.
Every day, as one of our Pest Control supervisor, is different. You will be visiting customers with a wide range of pest control issues, where you’ll be expected to use your problem-solving skills to determine the most effective solution as well as managing staff and aiding in the recruitment process.
This role involves a lot of independent working and using your own initiative. Being able to manage your own time is essential.
Requirements
- To be considered for the Pest Control Field Service Supervisor position you will Ideally have the following;
- Full Irish driving licence.
- Previous experience in a Customer Service and Supervisor role.
- Excellent written and verbal communication skills.
- Experience working to service targets - Prepare individual and group service targets.
- Conduct regular review meetings with each Technician/Driver to direct performance against targets.
- Service Training - Complete the initial training of new Service Technician’s, establish a programme for, and conduct regular field sales training of all Technical staff.
- Submit regular, written reports on each Technicians/Drivers progress and ability to the Service Manager, and maintain training records.
- Organise and control team service information/ training meetings.
- Contribute ideas to, and be involved with Divisional Sales or Service Meetings, conferences.
- Ensure that the Service System is operating in accordance with company policy.
- Draw up budgets for all service expenses with the branch manager and keep records of all service costs, ensuring to keep within the budgeted figures.
- Spending time in the field with service staff supervising their work and maintaining a high level of morale.
- Ensure a high standard of overall service is maintained and conduct regular review meetings with these clients’ senior management.
- Reporting - weekly review meetings will be held with the Service Manager.
- Ensure that the Company’s Health and Safety Policy is adhered to by the service team and that adequate records are maintained to assure this.
- In addition to the above you will be expected to comply with any reasonable instructions, which may be issued by the Company from time to time.
Benefits
What we offer in return, as well as joining a FTSE100, we also offer you:
- A competitive yearly salary, with potential to rise to after 6 months training
- A company van and fuel card
- Sales lead commission
- Industry Recognised Qualification in Customer Service (apprentice level)
- We will train you to be an expert in Pest Control (BPCA level)
- Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
- Job stability
- Progression Opportunities
- Company pension
- Employee Assistance Program
- Cycle to Work Scheme
Whilst our technicians come from a range of different backgrounds, we find most of our technicians have previously worked as sales assistants, customer service advisors, delivery drivers, ex-military, maintenance technicians, utilities technicians, handymen, landscapers and construction workers to name a few.
If you would like the chance to work in this exciting role for an innovative company, please apply.
For more information on the Rentokil Initial family, please visit our website https://www.rentokil-initial.com/
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.
As part of your application we require two references.