Technical Support Specialist - Email
FormAssembly Inc., Ireland
Job Description
We’re looking for a tech-savvy, and friendly go-getter to join us as a Technical Support Specialist on Email. You'd be helping our customers via email support, assisting them with building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.
You'll answer questions by email primarily, but occasionally will use chat and web meetings to resolve an issue. You’ll have many opportunities to collaborate with the rest of the team, share customer feedback, contribute to knowledge resources, and help improve our product. You may occasionally be asked to cover Support shifts as needed.
Requirements
- You're a genuinely nice person who is great to work with, respectful, and will put the customer’s interest first.
- You have experience in email tech support, and helping people use technology.
- You can translate complex information and processes into simplified language.
- You're familiar with HTML, CSS and Javascript.
- You have a basic understanding of Database Systems or CRMs.
- You love to communicate! Great written and verbal skills are important. You also just like talking to people and helping!
- You like puzzles and were born to troubleshoot.
- You're self motivated and work well in a team or on your own.
- You're a fast learner, shine at multi-tasking and can think on your feet.
To be successful in this role, these skills are key:
- Proficiency in analysis, troubleshooting, and problem solving.
- Ability to effectively prioritize and escalate customer issues.
- Ability to adapt to rapidly changing environment and customer requirements.
- Experience with Salesforce as a power user or administrator is a huge plus.
- Productive while working autonomously.
FormAssembly is a 100% remote SaaS company dedicated to helping customers streamline organizational processes and be better stewards of their data and we are looking for key individuals to join our rapidly growing team.
Customers like Amazon, PayPal, New York City, Harvard, and thousands of other organizations worldwide rely on FormAssembly to capture the data they need quickly and securely. We have been recognized in the 2020 Inc. 5000 list of fastest growing private companies, and we are a G2 Crowd Winter 2021 Leader.
We're intelligent, adaptive, and growing rapidly - thanks to our impressive roster of customers.
Here are some links to give you a peek into what it's like to work at FormAssembly:
- Meet our awesome team.
- Learn how and why we work remotely.
If you’re a genuinely nice person who is great to work with, respectful, and who will put the team and our customers first, we’d be thrilled to have you apply for this position. FormAssembly is an equal opportunity employer. If you belong to an under-represented group in tech, you’ll find a welcoming culture that thrives on diversity.
Help us expand our international team! This is a full-time position, open to all locations (working remotely from home). The initial expected hours for this position will typically be 9am to 5pm CST/CDT (with a rotating weekend coverage shift) for the first 6 months, then will revert to EMEA hours.
Benefits
FormAssembly offers several benefits that help to facilitate a healthy team, personal growth, and a work-life balance, all of which contribute to creating a more engaged and passionate workforce.
- 4 weeks paid vacation and 9 company holidays
- Flexible work schedule
- Paid parental leave
- Charitable contribution match
- Budget for professional development
- Company provided laptop
You'll be joining a talented and fun team, working together to build something great!