Service Desk Engineer - 12 Month Contract

Service Desk Engineer - 12 Month Contract
Ergo, Ireland

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Certification
Total Vacancies
1 Job
Posted on
Mar 30, 2021
Last Date
Apr 30, 2021
Location(s)

Job Description

Overview:

We require a Service Desk Engineer for a top tier client of ours based in Ballina, Mayo. The contract duration is 12 months in total. The role will be initially worked remotely in line with Covid 19 guidelines with a view to go on the clients site eventually.

Key Responsibilities:

  • First point of contact for client’s Staff seeking ICT technical assistance. This includes assistance using ICT equipment and ICT software, resolving ICT issues with the client’s Staff’s ICT equipment and ICT Software.
  • Troubleshoot ICT issues facing Staff and implement satisfactory solutions.
  • Provide accurate information on ICT services. Using their technical skills and experience Helpdesk support staff should advise and provide Information on ICT Services, Equipment and Software to staff.
  • Provide second level support for Operating Systems. Providing second level support for user and server operating systems.
  • Desktop and operating systems installation and support. This includes configuration of new user and desktop equipment when required.
  • Software roll-out and management. Installation of software on user ICT equipment.
  • SME for Microsoft Power Apps, Flow and BI.
  • Familiar with Tacho.
  • Problem Management Driving self-service options for your technology areas to reduce tickets.
  • Co-ordinate and work with technology third parties on support issues on behalf of the client.
  • Train staff on current ICT systems.
  • The above is intended as a guide to the general range of deliverables and is intended to be neither definitive nor restrictive. It will be subject to periodic review.

Skills amp; Experience Required:

  • 3+ years in similar Service Desk Engineer role.
  • Experience supporting users remotely.
  • MS O365 and MS Operating Systems.
  • Good understanding and experience of ITIL framework.
  • A minimum of 3 years of experience in both remote and on-site support, working in a technical support/helpdesk environment.
  • Experience using a helpdesk software solution.
  • Good troubleshooting skills.
  • Basic Network Troubleshooting.
  • Phone system and printer support.

Job Specification

Job Rewards and Benefits

Ergo

Information Technology and Services - Dublin, Ireland
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