General Manager, Kurt Geiger, Brown Thomas Dublin
Kurt Geiger, Ireland
Job Description
We Are One
At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.
Diversity, equity and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Though prejudice prevails in our world, it is not welcome in our workplace, and ensuring the equity of all our people processes to recruit a diverse workforce remains paramount.
We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.
Are you Driven? Passionate? Captivating? Engaging?. And LOVE fashion?
Yes well, we are Kurt Geiger and we think you could be too!
Kurt Geiger first opened in Britain’s fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility.
As Europe’s leading luxury shoe and accessory retailer we are always looking for the next generation of talent to join our business. The teams in our stores are the key drivers to our success and as the Manager you are responsible for orchestrating all aspects of the responsibilities needed to ensure the store continues to achieve over and above the ordinary.
You will be an inspirational leader, displaying excellent management skills along with identifying and nurturing talent to encourage career development and employee satisfaction. Excellent communication skills will allow you to embed and drive the Kurt Geiger DNA in the team, along with ensuring all back of house and operational procedures are adhered to.
We are driven, challenging and exhilarating so you must enjoy working to and exceeding KPI’s.
In return for your hard work and commitment, you will receive a competitive salary, generous bonus package, beautiful shoes and amazing employee discounts.
Requirements
- Demonstrate the ability to react to and influence any eventualities which may occur during the trading day, and influence your business through entrepreneurial thinking and forward planning.
- Achieve Sales Target through the training, development and coaching of the team
- Understand all aspects of brand performance in order to maximise sales, influence trade and subsequently challenge support functions
- Provide and challenge commercial decisions
- Be accountable for all aspects of Sales and Profitability across all departments
- Set daily and weekly targets of the sales team and manage productivity
- Plan staff schedules to ensure optimum floor coverage at all times in line with trading patterns
- Excel company service expectations in order to drive the business forward through an outstanding service experience
- Implement, manage and develop a clientelling culture to grow sales, and oversee the development and maintenance of commercial client books.
- Review company customer service feedback and use to coach the sales team accordingly
- Accept nothing less than service standard on the shop floor at all times
- Effectively handle customer complaints, following Company guidelines.
- Be knowledgeable about product and trends in order to deliver regular training to the team to improve their product knowledge
- Project work will be required in driving excellence
- Consistently evolve the customer experience in store
- Must achieve flagship standards at all times
- Be fully accountable for the recruitment, training and management of an excellent team
- Develop a high performing sales team through Training, Seasonal Reviews and Performance Management
- Work with Regional Manager to support the rest of the area, deputising when necessary.
- Demonstrate and maintain a high level of interpersonal skills in order to get the very best out of your team
- Build effective professional relationships with external brand partners, to ensure compliance to all areas require by the brands on people, service and visual.
- Ensure all staff adhere to the Company business dress code policy
- Ensure the Company disciplinary and grievance procedures are followed as detailed in the Employee Handbook
- Manage up by understanding your business and communicating effectively with the host store, creating a positive relationship
- Work with Regional Manager in developing and delivering training across the region
- Support and development of sales to ensure succession internally
- Maintain strong verbal and written communication skills
- Use Weekly Sales Reports to continuously drive sales
- Maintain a high standard