Operational Platform Support Analyst

Operational Platform Support Analyst
Immedis, Ireland

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Mar 5, 2021
Last Date
Apr 5, 2021
Location(s)

Job Description

Immedis are the fastest growing global payroll technology company in the world right now and we've got the awards to prove it - including Ireland’s Great Place to Work, Deloitte's Best Managed Company and Tax Provider of the Year.

Our people are at the heart of everything we do and that’s what drives our energetic and award-winning culture.

What We are Looking For?

We are searching for motivated, talented and driven Operational Platform Support Analyst to join our team in Ireland. This role will be based in Kilkenny; however we are very open to supporting full time remote work working and encourage applications from Ireland, regardless of your location.

Reporting to the Operational Enablement Senior Lead, you’ll become an expert in the Immedis Platform and provide expertise and support to our Customers and the wider Immedis Operations Teams. You’ll provide knowledge and usage tips, along with performing diagnostics on reported problems. You’ll then work to resolve those issues, which can include working closely with our Technology and Product teams.

Along with providing clear communication and excellent customer service (internally and externally) your primary motive is to never receive the same question twice. You’ll regularly step back, look at the reoccurring questions and issues and develop solutions that address this. You’ll have the fully autonomy to drive this, with guidance and support from the Operational Enablement Senior Lead when needed.

Requirements

Key Responsibilities

  • Be an expert in the features and functionality of the Immedis platform
  • Provide Immedis Operations Teams and Immedis Customers support on Immedis Platform questions and issues
  • Manage demand, with appropriate prioritisation applied
  • Analyse reported issues and carry out first level diagnostics before determining next steps
  • Collaborate with Immedis Technology and Product team, through formal and informal channels, to address issues and define future developments
  • Identify and assess reoccurring demand and develop solutions that address this
  • Create and publish articles for our Knowledge Base relating to Immedis Platform usage best practices
  • Ensure clear 2-way communication and updates to Immedis Operations Teams via official communication channels
  • Support other Immedis Platform related activities within Operational Enablement team, including the assessment of new functionality before deployment to Production.

Required Skills and Experience

  • Excellent customer service skills
  • Excellent English written and verbal communication skills
  • 2 + year’s experience in working with or supporting enterprise platforms
  • Strong organisational, multi-tasking and planning skills
  • Must be motivated, professional and able to work on own initiative, to take ownership and with the capacity to be a versatile team player flexible, proactive and pragmatic
  • Focused and results oriented

Desired Skills

The following are not mandatory to be successful in the role, but would be beneficial:

  • Experience with CRM systems (e.g. Zendesk, ServiceNow)
  • Experience in configuration and management of enterprise platforms
  • Ability to interpret and analyse large data sets using various analytics tools (e.g. Tableau)

Job Specification

Job Rewards and Benefits

Immedis

Information Technology and Services - Amsterdam, United States
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