Immedis are the fastest growing global payroll technology company in the world right now and we've got the awards to prove it - including Ireland’s Great Place to Work, Deloitte's Best Managed Company and Tax Provider of the Year.
Our people are at the heart of everything we do and that’s what drives our energetic and award-winning culture.
What We are Looking For?
We are searching for motivated, talented and driven Operational Platform Support Analyst to join our team in Ireland. This role will be based in Kilkenny; however we are very open to supporting full time remote work working and encourage applications from Ireland, regardless of your location.
Reporting to the Operational Enablement Senior Lead, you’ll become an expert in the Immedis Platform and provide expertise and support to our Customers and the wider Immedis Operations Teams. You’ll provide knowledge and usage tips, along with performing diagnostics on reported problems. You’ll then work to resolve those issues, which can include working closely with our Technology and Product teams.
Along with providing clear communication and excellent customer service (internally and externally) your primary motive is to never receive the same question twice. You’ll regularly step back, look at the reoccurring questions and issues and develop solutions that address this. You’ll have the fully autonomy to drive this, with guidance and support from the Operational Enablement Senior Lead when needed.
Requirements
Key Responsibilities
Required Skills and Experience
Desired Skills
The following are not mandatory to be successful in the role, but would be beneficial: