About us
As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience.
With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100 and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities.
We are seeking an experienced IT Manager to lead our technical support team. The ideal candidate will have a strong technical background, excellent thought leadership with a keen eye on the pulse of future technologies, and a proactive approach to problem-solving. Working closely with our Systems, Network and Security teams, they will be responsible for managing the day-to-day operations of the helpdesk, establishing and maturing processes, staying up to date with the latest technologies, and leading the charge for 'hearts and minds'.
Key Responsibilities:
- Managing and overseeing the daily operations of the IT helpdesk team, ensuring that service level agreements and customer satisfaction goals are met.
- Stay up to date with the latest technologies and industry trends.
- Develop and implement policies and procedures for the IT Helpdesk to improve efficiency and effectiveness (level 0 support, escalation process, knowledge base).
- Mentoring the IT helpdesk staff, fostering a positive culture of collaboration, learning, and continuous improvement.
- Monitoring and analysing the performance and metrics of the IT helpdesk, identifying and resolving any issues or gaps.
- Coordinating and collaborating with IT teams and other stakeholders to ensure the delivery of quality IT services and support.
- Provide thought leadership, keeping up to date with the latest IT trends, technologies, and best practices, and providing recommendations for improvements and innovation.
- Experience with Azure AD (Entra), MS Active Directory, Office 365 Suite and Intune.
- Producing reporting to the Director of IT on budget, resources and equipment, ensuring optimal utilisation and allocation.
Requirements
- At least 5 years of experience in a management role.
- Excellent leadership skills.
- Proactive and solution-oriented approach.
- Strong technical knowledge and ability to troubleshoot complex issues.
- Strong communication and interpersonal skills.
- Thought leadership.
Benefits
- Healthcare cover through the VHI
- Company pension contribution
- Life assurance/ Income protection
- 23 days annual leave
- 3 company days
- Annual bonus opportunity
- Work From Home set-up allowance
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
- Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
- Buddy system for all new starters
- Collaborative working environment
- Extensive training programs, classroom and online, through ‘Fenergo University’
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
- Defined training and role tracking to allow you see and assess your own career development and progress.
- Active sports and social club
- State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area
Our promise to you
We are striving to become global leaders acrossall of the categories weoperate in and as part of that we are a high-performing highly collaborative team that works cross functionallyto accommodate ourclients needs.
What we value is at the CORE of how we succeed:
- Collaboration: Working together to achieve our best
- Outcomes: Drive Success in every engagement
- Respect: A collective feeling of inclusion and belonging
- Excellence: Continuously raising the bar