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Customer Service Associate, French Speaker (Dublin) [15971]
Getty Images, Ireland
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 13, 2024
Last Date
Mar 13, 2024
Location(s)
Job Description
Customer Service Associate (CSA) / French SpeakerLocation: Dublin, IrelandHybrid
Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoices and customer and sales data, as well as providing administrative assistance and support to the Sales team. Also handling all aspects of sales (price quotations, product and licensing information, solicitation, negotiation, and problem resolution). Fluency in written and spoken English and French is a must.Who You Are:
Benefits for qualifying employees at Getty ImagesHealth InsuranceHealth Insurance is throughIrish Life Health.Our plan covers you for day-to-day costs that can add up. Getty Images covers 100% of the individual employees cost and you have the option to add your spouse or dependents at an additional cost.Time off Work/life balance is important to usIn addition to public holidays, Getty Images offers 25 paid holidays per year.Company Paid HolidaysEmployees enjoy company-paid holidays for each of our global locations.Group Life and DisabilityGroup Life and Disability is through New Ireland Assurance. Getty Images pays 100% of the cost and all employees are automatically enrolled in this benefit from the first day of your employment.Employee Assistance ProgrammesWe have 2 different Employee Assistance programmes. These are bothfree, confidential counselling and advice services available to employees 24 hours a day, 365 days of the year.Pens
Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoices and customer and sales data, as well as providing administrative assistance and support to the Sales team. Also handling all aspects of sales (price quotations, product and licensing information, solicitation, negotiation, and problem resolution). Fluency in written and spoken English and French is a must.Who You Are:
- You are eager to get your foot in the door and embrace the fast-paced buzz of the media world.
- Working for a global leader in digital content supporting successful sales teams excites you and youthrive in a fast-paced, service-oriented environment where terrific customer support is critical.
- In this role, youwould beresponsible for providing service to inbound customer enquiries that are service-related anddeliveringadministrative assistance and general support to the sales team.
- Your goal is to help our customers, internal and external, work smarter.
- You’re an excellent communicator across multiple mediums like phones, chat, and email, and arefocused onsolvingproblems in a manner that enhances the overall customer relationship.
- Receive and process inbound sales queries from clients via the phone, email and online chat.
- Sell to customers and engage them in discovery activities that determine customer their needs, suggests relevant products and services, and gathering relevant customer information.
- Process, track, code and manage invoices and internal reports in a timely and accurate manner.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handle customer requests for service related to password resets, download issues, technical questions, etc.
- Create research Customer Relationship Management (CRM) tickets.
- Fluency in written and spoken French and English (C1 or above)
- Strong interpersonal, organisational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Relevant customer service experience and the ability to build and maintain relationships via telephone and email.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
Benefits for qualifying employees at Getty ImagesHealth InsuranceHealth Insurance is throughIrish Life Health.Our plan covers you for day-to-day costs that can add up. Getty Images covers 100% of the individual employees cost and you have the option to add your spouse or dependents at an additional cost.Time off Work/life balance is important to usIn addition to public holidays, Getty Images offers 25 paid holidays per year.Company Paid HolidaysEmployees enjoy company-paid holidays for each of our global locations.Group Life and DisabilityGroup Life and Disability is through New Ireland Assurance. Getty Images pays 100% of the cost and all employees are automatically enrolled in this benefit from the first day of your employment.Employee Assistance ProgrammesWe have 2 different Employee Assistance programmes. These are bothfree, confidential counselling and advice services available to employees 24 hours a day, 365 days of the year.Pens
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