Due to continued growth, we are looking for talented individuals to join our Functional Delivery team within Client Services. This is a fantastic opportunity for graduates, interns and those seeking to develop their Fenergo SaaS knowledge to become valuable members of our Client Services Team delivering end-to-end Client Lifecycle Management solutions to our extensive portfolio of clients.
Career development is incredibly important to us at Fenergo as our success is based on the growth of our people. This is why we actively seek the best and the brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work and actively supports your career.
Required Behaviours
- Team player mentality collaborating with immediate and extended team for the greater good.
- Outcome focused time and prioritization management focused on identifying and solving specific problems within time-sensitive periods. Focus on meeting project deadlines without compromising on quality.
- Client-centric ability to listen carefully to client needs, coordinate consistent communications, respond in a timely manner to client queries and manage client expectations.
- Problem solving - possess ability, patience, and persistence to identify complex issues and articulate strategic approach in simple measurable work items.
- Strong work ethic, critical thinker, enthusiastic, willing to go above and beyond.
- Pragmatic approach to problem solving.
Key Responsibilities
- Develop expertise in Fenergo SaaS product, with a willingness to extend to Enterprise.
- Configure and refine SaaS product in line with the documented client requirements, delivering client demos as scheduled and obtaining client sign-off of configured features.
- Validate the functional configuration changes as expected.
- Update Azure DevOps to reflect the effort taken to make the associated configuration updates.
- Support client validation process and User Acceptance Testing to address and respond to client functional queries and make any appropriate configuration updates related to these queries.
- Collaborate with the Product Team with respect to product requirements and testing outputs.
- Support defect triage throughout delivery process
- Adhere to internal governance processes and ensure compliance with the standard processes.
- Build strong relationships within the project team, client teams and internal Product Management team.
- Support the Lead Consultant in articulating approach to client configuration to address client business requirements.
- Maintain functional documentation throughout the lifecycle of the delivery to ensure success of QA Automation
- Documentation of options related to key design decisions and raising awareness of client decision to Project Manager (PM)
- Escalates to the PM if there are any risks, issues or dependencies which puts the functional timeline at risk.
- Follow the change management process and raise to the PM and lead Consultant where client is requesting additional scope over and above what has been agreed.
- Proactively own your personal development and knowledge acquisition plan, alongside your line manage
Requirements
Required Experience amp; Skills
- Proficient in offering design solutions.
- Strong interpersonal skills
- Energetic and ambitious to learn and progress within a fast-paced, FinTech environment.
- Excellent written and oral communication skills.
Education
Degree or Diploma in Computing, Business, Finance, or similar related qualification (or currently studying for Intern positions)
Benefits
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
- Competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, private healthcare, pension, sports and social committee, weekly fitness and sports classes and much more
- Buddy system for all new starters
- Collaborative working environment
- Extensive training programs, classroom and online, through ‘Fenergo University’
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
- Defined training and role tracking to allow you see and assess your own career development and progress.
- Active sports and social club
- State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area
Role Benefits
Successful candidates will be offered support and training in the following areas: