Service Desk Agent
Corrata, Ireland
Job Description
Corrata has an exciting new opportunity for a Service Desk Agent to join our expanding team. You will diagnose and troubleshoot customer problems and work closely with our Pre-Sales and Development team.
You'll be joining one of the most innovative cyber security start-ups in Ireland and partnering with some of the world's best-known brands and dynamic companies. Because you will be joining our team at an early stage, you will have tremendous scope for professional development, take on responsibility early, and play a key role in Corrata's evolution into a global cybersecurity leader.
Requirements
We’d love to meet you if you have:- Proven work experience as a Technical Support Agent, Service Desk Agent or similar role
- Ability to diagnose and troubleshoot technical issues
- Outgoing and enjoy developing relationships with clients
- Have excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Have a 'can-do' positive and persevering attitude
- Consultative, understanding the customer need and creating urgency
- Ability to work on their own and as part of a team
- Minimum 2 years' relevant Technical Support experience or similar role
- Fluent spoken and written English - 100% required no exceptions
- An understanding and passion for cyber-security software
- Knowledge of mobile devices and operating systems
- Degree or certification in an IT or Engineering related discipline
- Previous support experience in enterprise technology and/or mobility
Benefits
Today, at Corrata, we are building the team which will be responsible for creating a world-leading technology company. We're looking for people who want the get in early and have a real impact on Corrata's success. We offer our staff the opportunity to take on responsibility early, to accelerate professional development and to rapidly advance their careers. For engineers, we offer challenging and rewarding work on a ground breaking technology. Our sales and marketing professionals get the opportunity to write the playbook rather than just follow instructions.
We offer all our staff competitive salaries and a great working environment. We embrace flexible, remote working and a distributed team across multiple countries. Our offices are just beside Blackrock Village, close to the Dart, with multiple bus routes and with a great view overlooking Dublin Bay.